Eco Dialogue Institute (EDI) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your personal data. Eco Dialogue Institute (referred to as “EDI,” “we,” “our,” or “us”) provides this policy to explain the procedures and conditions of refunds and the information we may collect from you or that you may provide when you visit our website at www.ecodialogueinstitute.com, subscribe to our mailing list, or register for our programs. We may collaborate with selected third parties to offer certain features on our website, such as social sharing functions. This privacy policy does not apply to any information you choose to provide directly to such third parties, as they have their own privacy policies that dictate how they may collect, use, and disclose the information you provide.

Refund Policy

At Eco Dialogue Institute (EDI), we strive to provide our valued participants with the best experience in our conferences and programs. However, we understand that there may be circumstances where a refund is necessary. This policy outlines the terms and conditions governing refunds for registrations made through our online platform.

Refund Eligibility:

Refunds are not available for fully funded delegates, as the application fee paid under the fully funded category is non-refundable and non-transferable.

Self-funded delegates and direct entrance delegates may be eligible for a EDI Credit Voucher under the following conditions:

• The full conference fee has been paid upfront (not in installments).
• A written refund request is submitted via email to info@ecodialogueinstitute.com at least 45 days before the event date.

EDI Credit Voucher (ECV) Details:

• To obtain an ECV, email our registration team at info@ecodialogueinstitute.com.
• ECVs are valid for one year from the date of issuance.
• ECVs can only be used for EDI-organized conferences and events.

Cancellation Fees:

• If delegates opt for an installment plan to pay the registration fee and only the first installment has been paid, the first installment will be retained as a cancellation fee, and no ECV will be issued.
• Cancellation fees for self-funded delegates and direct entrance delegates requesting an ECV via email are as follows:
  • Between 30 and 15 days prior to the event: 50% cancellation fee, remaining balance refunded as ECV.
  • Between 14 and 0 days prior to the event (or no-show): 100% cancellation fee, no refund.

Refund Request Process:

To request an ECV, please send an email to info@ecodialogueinstitute.com with the subject line: “Refund Request – [Event Name].”

The email should include:

• Your full name
• Order number
• Reason for refund request
• Supporting documentation (if applicable)

EDI Credit Voucher (ECV) Terms & Conditions:

• Redemption Period: Valid for 1 year from the date of issuance.
• Non-Transferable: Only usable by the original recipient.
• No Cash Value: Cannot be redeemed for cash.
• Partial Redemption: Any remaining balance after using the ECV will be carried forward for future use.
• Usage Limitation: Only applicable for EDI conference and event registrations.

Special Circumstances:

In the event of unforeseen circumstances, we reserve the right to modify, postpone, cancel, or change speakers, topics, dates, times, and locations without liability. We will update any changes on our website or social media platforms.

In case of unforeseen events beyond our control (e.g., natural disasters, acts of terrorism), EDI reserves the right to review refund requests on a case-by-case basis.

Travel Reimbursement Policy (Fully Funded Delegates):

Fully funded delegates who attend the entire conference will receive a form to complete for travel reimbursement. The form will request basic information and bank account details. Reimbursement processing may take 4-8 weeks after receiving the completed form.

Invitation Only Category:

The registration fee for the Invitation Letter is non-refundable and non-transferable. Securing a visa is solely the delegate’s responsibility. The institute will only provide an invitation letter for visa assistance purposes.

Policy Amendments:

EDI reserves the right to amend this refund policy at any time. Any changes will be communicated through the official EDI website, www.ecodialogueinstitute.com.

By registering for an EDI event, you acknowledge and agree to the terms of this refund policy.

Privacy Policy

Eco Dialogue Institute (EDI) is committed to protecting the privacy of its website visitors, event participants, and individuals whose personal information we collect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

Information We Collect

We may collect personal information from you when you:

• Visit our website
• Register for an event or program
• Contact us through our website or other channels
• Subscribe to our newsletter or other communications

The information we may collect includes:

• Name
• Contact information (email address, phone number)
• Demographic information (age, gender, location)
• Event registration information
• Communication preferences

How We Use Your Information

We use your information to:

• Process event registrations
• Communicate with you about our events, programs, and activities
• Provide you with relevant information and updates
• Improve our website and services
• Conduct research and analysis

Information Sharing

We do not share your personal information with third parties for marketing purposes. We may share your information with trusted partners who assist us in operating our website or conducting our business activities. These partners are obligated to protect your information in accordance with this Privacy Policy.

However, this website contains links to other sites that are not owned or controlled by EDI. We are not responsible for the privacy practices or the content of such other sites.

As required by law, we may disclose your information when we believe that disclosure is necessary to protect our rights, property, or safety of EDI, our participants, or others, and/or to comply with legal obligations.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications from us at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, so please check our website for any updates.

Contact Us

For any complaints or queries related to our website, our events, or services, please contact us at info@ecodialogueinstitute.com.